Privacy Policy
This Privacy Policy explains how TAG Sleaford Ltd ("we", "us", "our") collects, uses and protects your personal information when you visit our websites, contact us, or interact with our businesses — including GLOW Sleaford (Kesteven Coffee Shop T/A GLOW Sleaford), Kesteven Business Centre, and our messaging services. We are based in Sleaford, Lincolnshire, United Kingdom, and act as the data controller for the information described here.
Information we collect
- Enquiry details — when you contact us through our website, by email or by message, we collect your name, contact details (such as email address or phone number) and the content of your enquiry.
- Messaging data — if you communicate with us via WhatsApp or other messaging channels, we process the messages you send, your display name and phone number, in order to respond to and manage that conversation.
- Customer and tenant information — where you are a customer, tenant or supplier, we hold the details needed to provide our services, manage bookings or tenancies, and meet our legal and accounting obligations.
- Website usage — our websites may collect limited technical information (such as pages visited) to keep the sites secure and working well.
How we use your information
- To respond to your enquiries and provide the products or services you have asked for.
- To manage our relationship with customers, tenants and suppliers, including bookings, invoicing and support.
- To communicate with you about your order, tenancy, appointment or message.
- To meet our legal, regulatory and accounting obligations.
Legal basis for processing
We process personal data under the UK GDPR on the basis of: your consent (where given), performance of a contract (to provide our services), legal obligation (such as tax and accounting), and our legitimate interests in running and improving our business in a way that does not override your rights.
Messaging and WhatsApp
We use the WhatsApp Business Platform (provided by Meta Platforms Ireland Ltd) to send and receive messages with customers, staff and contacts. Messages are processed to handle your request and keep a record of the conversation. Your use of WhatsApp is also subject to WhatsApp's own privacy terms. We do not use your messaging data for advertising and we do not sell it.
Sharing your information
We do not sell your personal data. We share it only where necessary with:
- Service providers who help us operate — for example website hosting, email (Microsoft 365), and messaging platforms (Meta/WhatsApp).
- Professional advisers and authorities where required by law, such as for accounting or to comply with a legal obligation.
Some providers may process data outside the UK; where they do, appropriate safeguards are in place as required by UK data protection law.
How long we keep it
We keep personal data only for as long as needed for the purpose it was collected, to provide our services, and to meet legal and accounting requirements. When it is no longer needed, we securely delete or anonymise it.
Your rights
Under the UK GDPR you have the right to access your data, ask us to correct or delete it, object to or restrict its processing, and request a copy in a portable format. Where we rely on consent, you can withdraw it at any time. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our websites use only the cookies necessary to keep them secure and functioning. If we introduce analytics or other non-essential cookies in future, we will ask for your consent first.
Contact us
If you have any questions about this policy or your personal data, please contact:
TAG Sleaford Ltd
Sleaford, Lincolnshire, United Kingdom
Via our website: tagsleaford.com